Access
All participants of a Challenge or Nutrition Program will have access to their Client Portal and the private Facebook Group and coaching calls (if applicable) for 6 months after the end of their date of purchase. Participants will have lifetime access to the Free Facebook group for continued support amongst our community.

Office Hours/Customer Service
Communications and support will be available Monday to Friday From 9am-6pm. Response times may vary. 
For Customer Service, email [email protected]

Refund Policy
Faulkner Family Nutrition believes that embracing a lifestyle that includes whole foods, regular exercise, including restorative movement, and opportunities for reflection can have a remarkable impact on those who participate. However if you are not fully satisfied, the refund policy is as follows;
For 6+ week Nutrition Programs – if, after you completed the first 3 modules, completed the Habit Tracker, submitted any applicable assignment(s), participated in the coaching calls, and you still aren’t happy with the program then you will receive a refund on the portion of the unused program if paid in full or no further payments will be taken if a payment plan was chosen.

For 3 Session Packages – these sessions are to be used within 8 weeks from date of intake appointment. If, after you received the recommendations, implemented the strategies, etc. and are not happy and wish to no longer continue with the 2 follow up appointments, then you will receive a refund minus the $225 for the intake appointment. 

For Single Session Consultations – there are no refunds for single session consultations or follow-ups.
For Challenges – due to the digital nature of the challenge, no refunds will be offered.

NOTE for any refunded programs, you will no longer receive access to any of the program or its components. This guarantee applies for the first 3 weeks from purchase. No exceptions regarding refunds will be made after 3 weeks. If you do not meet the terms of the cancellation policy and still want to be removed from the program a $97 CAD cancellation fee will be applied.

Appointment Cancellation
If cancellation is necessary, it is required that you provide at least 24 hours in advance to avoid penalty. 

How to Cancel Your Appointment
If you need to cancel or reschedule your appointment, please email [email protected] 

Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling. In either case, this may result in a charge of 50% of the session fee. 

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and other copyright laws, and is the property of Faulkner Family Nutrition; ALL RIGHTS RESERVED. Permission is granted to electronically
copy and print hard copy portions of this site for those participating in any Nutrition Program or purchasing products from Faulkner Family Nutrition. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions  of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Faulkner Family Nutrition. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Faulkner Family Nutrition. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Faulkner Family Nutrition. used in the site are trademarks or registered trademarks of Faulkner Family Nutrition.

Disclaimer
The information contained is intended to be used for general health care information purposes only, and should not be considered complete or used in place of a visit, call, consultation or advice from a physician and/or healthcare provider. Individuals are encouraged to contact their
own private physician or healthcare provider regarding continuation or changes in their symptoms.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Faulkner Family Nutrition disclaims all warranties, expressed or implied, including, but not limited to, the implied warranty of merchantability and fitness for a particular
purpose and non-infringement. Faulkner Family Nutrition does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Faulkner Family Nutrition does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.